Alexandra Levits Water Cooler Wisdom 3 Innovative Business Trends for 2020

Alexandra Levit's Water Cooler Wisdom 3 Innovative Business Trends for 2020 Remember when the year 2020 seemed incredibly far away? Sure enough, if wed read about this years new business trends in the late 90s, we might have thought they were pretty futuristic. A few developmentsâ€"including theartificially intelligent voice economy, democratized IT and enhanced social videoâ€"became reality in the last few years and form the basis of future business trends in 2020 and beyond. AI-Powered Voice Economy Proactive voice response systems have long been a part ofcustomer service. A proactive response from a machine prompts a human to ask a question. Then the machine answers and then asks a follow-up question. For example, a customer might call a drugstore to order a prescription refill. The machine would offer the customer options; the customer could choose one, such as “Do I have a refill available? and the machine could respond “Yes, there is one refill available. Can I fill the prescription for you? Phone-based customer service “robots were once clunky and fussy, but the technology behind them is rapidly advancing. This progress is mostly due to improvements in natural language processing (NLP), or a machines ability to process human speech patterns. Artificially intelligentvoice-based assistantslike Alexa and Siri are taking off because if you think about it, its much easier for humans to communicate with digital devices and software by voice than by typing onto a screen. Your assistant sits quietly in the background until you ask for its help, and thanks to NLP, it can respond to you far more accurately than in the past. For the rest of the innovations, head over to the AMEX Business site.